Terms and Conditionsof Sale(Ts and Cs)

These Terms and Conditions of Sale govern by operation of law all bookings made on the CAMPINGS.LUXE portals (www.campings.luxe and www.campings.luxury), published by SARL Vacances Vues du Ciel (a French limited company).

Every customer acknowledges having understood these terms and conditions prior to any stay booking, as respects the given customer and all stay participants in their party. All stay bookings imply unconditional acceptance of these terms and conditions, which prevail over all other conditions, as well as the specific conditions appearing on the website and relating to the stay booked.

In accordance with the provisions of article L.113-3 of the French Consumer Code and those of the French Tourism Code, these terms and conditions are available to any customer for information purposes only before any booking contract is concluded. They may also be obtained upon written request, sent to the head office of the company SARL Vacances Vues du Ciel.

Bookings made on the CAMPINGS.LUXE portals are therefore governed by these terms and conditions, the aforesaid Tourism Code and regulations in force. The complete or partial invalidity of any clause in these terms and conditions shall not invalidate their other provisions. These terms and conditions may be amended at any time, without notice, it being agreed that such amendments cannot apply to bookings made prior to this.

All customers acknowledge having the legal capacity to enter into the conditions described in the conditions of sale set out hereafter, particularly having attained legal majority and not being subject to any form of guardianship or trusteeship.

All information relating to the establishments offering stays, accommodation type, location, level of comfort and main features, certification and tourist classification complies with the regulations and uses in the country where such establishments are located, specified with the description for each stay offered.

The classification designated for each establishment featuring in the specification is consistent with a classification established by reference to the local standards of the host country, and which may therefore differ from French standards.

CAMPINGS.LUXE strives to inform customers (whether a guest or guests) as accurately as possible of the accommodation conditions. The reviews relating to the descriptions are based on CAMPINGS.LUXE’s knowledge of the establishments and guest reviews.

CAMPINGS.LUXE endeavours to detail its offering with presentation text, photos or illustrations giving a realistic insight into the stays available. However, it is provided that the information, photos and pictures featuring in the description are for illustration purposes only and do not constitute a contract.

Some activities on offer on the campsites and shown in the description, available to look up on the website may be withdrawn, particularly owing to the weather, instances of force majeure, stays in the off-season, or when the minimum number of participants required for the given activity has not been reached. CAMPINGS.LUXE shall not be liable for such cancellations, nor shall they give rise to any compensation whatsoever.

To be valid, any booking shall be made on the www.campings.luxe or www.campings.luxury websites, or with the CAMPINGS.LUXE telephone booking office, and acceptance of these terms and conditions must precede such a booking.

According to the method of distribution selected by the campsites on the CAMPINGS.LUXE website, the booking may be considered as firm and definitive or may be subject to acceptance by the given campsite. Where the booking is subject to acceptance by the campsite concerned, such a campsite has a 7 day time period to process it. Each such campsite can choose to accept or refuse the booking, or offer a counter-proposal to the customer. The choice to accept or refuse the booking is at the discretion of the campsites.

When the booking has to be cancelled within the 7 day period laid down, the sums paid shall be fully refunded, without the customer being able to claim additional compensation.

The legal provisions relating to the right of withdrawal in the event of distance-selling, provided for in the Consumer Code, do not apply to tourist services (article L.121-20-4 of the Consumer Code). For all stay bookings made on CAMPINGS.LUXE, the customer has no right of withdrawal.

The stay price offered when booking on CAMPINGS.LUXE is given in euros. The price stipulated at the time of booking includes VAT at the then current rate.

The client’s attention is drawn to the fact that certain additional taxes can be imposed by local authorities and are payable on-site. These additional taxes, when they apply are the customer’s sole responsibility and are not included within the CAMPINGS.LUXE stay price payable.

Save and except a booking which includes additional services, the rates indicated solely include accommodation (subject to the conditions detailed on the CAMPINGS.LUXE portals).

Notably, the rates shown do not include:

• activities with a charge offered on the establishment,
• additional services with a charge offered on the establishment,
• transport,
• meals and drinks.

Administrative costs and service charges indicated at the time of your order are added to the rates shown for each booking.

The rates shown on CAMPINGS.LUXE are set by the campsites. Some campsites on CAMPINGS.LUXE apply dynamic pricing. Hence, these prices are likely to vary during the season, equally in the peak and low seasons.

CAMPINGS.LUXE reserves the option to add benefits and offers to these prices. Depending on the given item, the cost of these benefits and offers can be borne by each campsite or by CAMPINGS.LUXE.

The benefits and offers cannot be applied to a booking already paid for in full or in part.

In the case of a manifest error in the published rate, such as a derisory price compared to the average rates noted for the same stay during the same period, the customer is informed that the contract is deemed to be invalid and that they will be refunded their deposit or the total price paid without further compensation. This shall apply regardless of the time period in which CAMPINGS.LUXE or a campsite on the CAMPINGS.LUXE website realizes the error, unless the customer accepts the new actual and normally applicable rate, communicated by CAMPINGS.LUXE or a specific campsite on the CAMPINGS.LUXE website.

The terms of payment are unique to the campsites on the CAMPINGS.LUXE website, and are consequently shown in the terms and conditions of sale exclusive to each campsite, subject to acceptance by the customer as part of the booking process.

In most cases, the customer is required to pay a deposit, being 30% of the stay price and options booked, as well as all administrative costs, service charges and cancellation insurance at the time of booking.

The customer shall receive an e-mail requesting payment of the balance of their stay, normally four weeks before the arrival date. Some campsites may also collect payment of the balance upon arrival at the campsite.

Frequently, where the customer books 30 days or less from the start of their stay, the campsites request payment in full for the stay and the options booked with all administrative charges and cancellation insurance, rather than solely the deposit.

Service charges are payable to CAMPINGS.LUXE when you book on our portals.

Payments made on CAMPINGS.LUXE are 100% secure. Depending upon the given campsite, payments may be made on the Payline or Payzen platforms.

The means of payment on offer vary according to the campsites on the CAMPINGS.LUXE website and the countries from which the booking is made.

Depending on these conditions, the means of payment possible on CAMPINGS.LUXE are:

• Debit card
• Visa
• Mastercard
• Paypal
• iDeal
• Bancontact
• ANCV Chèque Vacances Connect online holiday vouchers
• Alma

Payment by instalments using Alma.

The Seller offers the Alma credit service (“buy now, pay later”) to its Customers, when paying for purchases and making payment. This is conditional upon the Customer’s acceptance of the Terms and conditions of Use or the credit contract offered by Alma.

Any refusal by Alma to provide credit in respect of an order, may lead to the given order’s cancellation.

Any termination of the Terms and Conditions of Sale, which is binding upon the Customer and the Seller, shall lead to the termination of the Terms and Conditions of Use or the credit contract between Alma and the Customer.

Payment in three/four instalments is available through our partner Alma. Alma and its service providers guarantee the use of secure payments. All payments are protected by 3D Secure.

Amount of purchases:

Only purchases between €50 and €4,500 are eligible for payment with Alma.

Charges: Upon payment by instalments with Alma, the Customer pays the charges for the deferred payment amounting to 2.43% for amounts from €50 to €4,000 and 1.46% for those from €4,001 à €4,500.

Alma is the electronic payment manager and issues a digital certificate as proof of the amount and transaction date, pursuant to the provisions of articles 1316 et seq. of the French Civil Code.

Termination: Any termination of the Terms and Conditions of Sale, which is binding upon the Seller and the Customer, shall lead to the termination of the Terms and Conditions of Use between Alma and the Customer.

For any complaint about the use of the Alma credit service please go to: https://help.almapay.com/.

The customer shall comply with the internal regulations of the campsite where the given stay takes place, and which they will be able to read upon arrival on the premises. The customer particularly undertakes to pay the potential security deposit, which will be required by the establishment where the stay was booked.

Certain provisions of the internal regulations are stated in the description for each stay. The customer therefore undertakes to check and be personally responsible for all consequences which may arise from them, and that the stay chosen meets their precise needs (particularly whether or not pets are welcome, accommodation capacity of the holiday rental selected...). The manager of the stay location is the only person authorized to resolve potential disputes, which might arise, relating to the application of the internal regulations on the establishment.

CAMPINGS.LUXE accepts no responsibility in the event of the establishment excluding a customer for breach of its internal regulations.

It is prohibited to exceed the maximum occupancy capacity provided for the given accommodation type.

For obvious safety reasons (swimming pool, possible evacuation of the establishment in the event of a weather warning) or health reasons (possible admission to hospital during the stay), minors unaccompanied by one of their legal parents or guardians within the meaning of article 389 of the Civil Code are not allowed in. Moreover, establishments are not authorized, within the meaning of decree number 2002-883 of 3rd May 2002, relating to the protection of minors during school holidays, paid leave and leisure activities, to insure group or individual stays away from the family home made by minors under 18, who are unaccompanied by one of their legal parents or guardians, referred to in the previous paragraph.

The terms of cancellation are unique to campsites on CAMPINGS.LUXE and are consequently shown in the terms and conditions of sale exclusive to each campsite, subject to customer acceptance as part of the booking process.

To cancel their booking, the customer is asked to contact the campsite directly. The customer is requested to first provide their booking number.

If a booking is cancelled in accordance with the campsite’s cancellation and refunds policy, the customer will have the right to a refund.

In all cases, in the event of cancellation at the customer’s request, service charges paid to Campings.Luxe are non-refundable.

If the customer has to cancel their booking after the time limit for cancellations set by the campsite, it can at its discretion offer the customer a refund of part or all of the amount paid. In addition, it may not pay a refund if any of the conditions of its cancellation policy are not met.

To minimize the effect of any unexpected cancellation, we advise that you take out the cancellation insurance offered by CAMPINGS.LUXE or by the campsites on the CAMPINGS.LUXE website.

It is expressly agreed by the customer that the campsites on the CAMPINGS.LUXE website reserve the right to carry out minor amendments, and particularly to substitute one holiday rental with another within the same category, without giving rise to any compensation whatsoever.

When, before departure, due regard for one of the essential elements of the contract becomes impracticable as a result of an external event which is imposed upon either CAMPINGS.LUXE or the campsites on the CAMPINGS.LUXE website, they shall warn the customer of this as soon as possible, and tell them of their option either to terminate the contract, accept the amendment offered by CAMPINGS.LUXE or by the campsites on the CAMPINGS.LUXE website, as well as the consequences of the customer’s failure to respond within the set time limit.

This warning and information shall be confirmed to the customer in writing. This document shall state the consequences of the customer’s failure to respond. The customer shall then indicate their decision, within the reasonable set time limit. When the customer terminates the contract, they have the right to a refund of all sums paid to the campsite in full, and to indemnities potentially provided for by law.
In all cases, in the event of cancellation which is beyond the customer’s control, the service charges paid to Campings.Luxe are non-refundable.

CAMPINGS.LUXE or the campsites on the CAMPINGS.LUXE website may, in exceptional circumstances, have to cancel the contract before departure. In this case, CAMPINGS.LUXE shall notify the customer without delay. The customer shall have the right to the refund of all sums which it has paid to the campsite in full, and to indemnities potentially provided for by law. In all cases, in the event of cancellation which is beyond the customer’s control, the service charges paid to Campings.Luxe are non-refundable.

In the event of the customer’s late arrival or early departure, as compared to the dates and hours stated on the coupon no refund will be made.

It is the customer’s responsibility to contact the campsite to inform the site of their late arrival.

After a time period of 24 hours has elapsed, starting from the expected stay arrival time, without the customer contacting the campsite, the campsite reserves the right to place the stay back on sale. Should this situation arise, no refund shall be made.

CAMPINGS.LUXE and the campsites on CAMPINGS.LUXE shall be responsible for the proper performance of all travel services included in the contract, in accordance with article L. 211-16 of the French Tourism Code, and are required to provide assistance to tourists when they are in any form of difficulty, in accordance with article L. 211-17-1 of the Tourism Code.

However, CAMPINGS.LUXE shall be discharged from all or part of its liability arising from transactions concluded with its customers upon providing proof that non-performance or improper performance of the contract is attributable either to the customer or the unforeseeable and insurmountable action or actions of an unconnected third party, in the provision of services provided for by the contract, or in the instance of force majeure.

In the event of the operation of strict liability for an action or actions by service providers, the compensation limit arising from international agreements per article L. 211-17-IV of the Tourism Code shall apply. In the absence of and save and except for personal injury, intentional damage or injury, or damage or injury resulting from negligence, the potential award of damages shall be limited to three times the total price of the trip or stay.

CAMPINGS.LUXE shall not be liable for the performance of services purchased on-site by the customer or members of their party, and not provided for in the specific conditions.

It is the customer’s responsibility to read the list of administrative and/or health formalities to complete, and in the case of a specific situation (particularly for nationals from countries other than France), to make enquiries with the competent bodies and to check the compliance of the necessary travel documents to be completed in view of the stay booked, and required for the stay itself (this list notably not being exhaustive: passport, visas, proof of vaccinations…).

For all information concerning visas, the customer is advised to contact the embassy for the country they are considering visiting. We would remind you that obtaining a visa may take a certain amount of time. The customer is advised to allow sufficient time to obtain such a document.

All the procedures and fees for administrative and/or health documents remain the customer’s responsibility. Furthermore, in the event of non-compliance or the absence of the necessary documents, all the consequences which might flow therefrom (particularly the impracticality of taking the stay booked…) and all costs incurred shall remain the sole responsibility of the customer. Notably, the stay price is non-refundable.

CAMPINGS.LUXE shall not be held responsible for the customer’s non-compliance with administrative and/or health formalities and the consequences of such actions.

SARL Vacances Vues du Ciel, a French limited company, the publisher of the CAMPINGS.LUXE website holds professional indemnity insurance with the company HISCOX SA (a public limited company) an insurance company, having its head office located at 38 Avenue de l’Opéra, 75 002 Paris – France.

The purpose of this contract is to cover SARL Vacances Vues du Ciel against the financial consequences of its professional indemnity liabilities, and it is formed in accordance with the provisions of law number 92-645 of 13th July 1992, determining the conditions governing operations for both the organisation and sale of trips and stays.

In the event of non-compliance in the performance of contractual services noted at the stay location, the customer is asked to make contact with the campsite team who will strive to provide a response to the customer and find a solution to rectify the issue observed.

If the dispute cannot be resolved on-site, the customer is asked to contact the campsite or the group which the given campsite is part of or is a member, to inform such campsite or group of the given complaint.

In the event of unresolved disputes with the campsite, the customer can also submit the dispute to the online dispute resolution platform, available at the following address:

https://webgate.ec.europa.eu/odr

More generally, in the event of disputes with CAMPINGS.LUXE, the customer can resort to a conventional mediation procedure or any other alternative dispute resolution method as defined by French law and particularly by articles 1528 et seq. of the Civil Procedure Code.

If CAMPINGS.LUXE does not rely, at any given time, on one of the provisions of the Terms and Conditions, this shall not be interpreted in and of itself as waiving the right to later rely upon any one of these provisions.

Save and except for a manifest error by CAMPINGS.LUXE for which the customer shall provide proof, the data kept on the CAMPINGS.LUXE computer system has evidential value regarding bookings made and data provided by the customer.