If your question concerns a particular campsite, go to the FAQ on the page for the given campsite ;-)

Your most frequently asked questions...

Your question concerns...

Your booking

Once your booking request is finalised, the campsite has 72 hours to accept your booking. The average response time is under 12 hours. If the campsite offers you a firm booking, confirmation is instantaneous. If you book at the weekend when the campsite is closed, you sometimes get the response on the following Monday.

We’re directly connected to the campsite booking system, and we have access to prices and availabilities in real time. The rate of acceptance is thus more than 95%.

Once your booking request is finalized, you’ll receive an e-mail with your booking request summary, giving you the campsite details. If you wish to alter or cancel it, you should contact the campsite directly. It will complete the alteration or cancellation, per the campsite’s terms of trading. Whilst the campsite has not confirmed the booking, your payment will not be debited.

Once your booking request is finalized, you’ll receive an e-mail with your booking request summary, giving you the campsite details. If you wish to cancel your booking, you should contact the campsite directly. It will complete the cancellation, per the campsite’s terms of trading. Whilst the campsite has not confirmed the booking, your payment will not be debited. If the campsite has confirmed the booking, the campsite completes the refund, per its terms of trading.

If the terms of trading do not allow you to get a refund, notably when your cancellation request is completed too late in relation to the start date of the stay, cancellation insurance will refund you, if you have taken it out at the time of booking.

This depends on each campsite. Some campsites have stated the amount of tourist tax in their booking system. Others prefer to collect tourist tax when you arrive on-site. Where appropriate, the amount of tourist tax is clearly displayed at the time of your booking.

During your booking, you should indicate the number of participants, but this should not in any case exceed your accommodation’s maximum capacity. A baby counts as a separate individual.

If the complaint relates to an issue that occurred during your stay on the campsite, please contact the campsite directly. If the complaint relates to Campings.Luxe, please contact us by completing the following form.

Your payment

Our platform accepts a wide variety of means of payment (credit cards, Visa, Mastercard, transfer, Connect holiday vouchers, payment by instalments, international payments). In some cases, the campsite will decide the means of payment authorized. The choice of means of payment will thus be more limited. In all cases, at the start of booking process, you can see the list of available means of payment. The opportunity for bank card payments is virtually systematic.

To settle the balance of your stay, please consult the booking confirmation e-mail sent by the campsite. Here you’ll find a direct payment link, to pay the balance of your stay. If you book less than 30 days before the start date of your stay, you should pay 100% of the booking total.

Chèques vacances (holiday vouchers) are accepted by more than 50% of the establishments on Campings.Luxe.
Our platform accepts a wide variety of means of payment (credit cards, Visa, Mastercard, transfer, Connect holiday vouchers, payment by instalments, international payments). In some cases, the campsite will decide the means of payment authorized. The choice of means of payment will thus be more limited. In all cases, at the start of booking process, you can see the list of available means of payment. The opportunity for bank card payments is virtually systematic.

If you’ve received a discount voucher, during a previous Campings.Luxe booking, you can use it by inputting your code in the field intended for this purpose, in the booking section. You can find all your discount vouchers, by logging on to your client area.

As a reminder, you can use the discount voucher during the stated period of validity, only valid with your customer account, for any stay booking (excluding optional extras), more than 5 times the amount of your discount voucher. The coupon is solely valid for campsites in the “Very Cool Vouchers” selection, or nearly 50% of the establishments on the Campings.Luxe site.

Your stay

This information is specific to each campsite. Please consult the FAQ that you’ll find on the page dedicated to the campsite.

This information is specific to each campsite. A deposit is usually requested upon arrival for holiday rental stays, more rarely for pitches.

This information is specific to the accommodation booked. Some Premium accommodation includes end-of-stay cleaning. Generally, there is a paying option available to you when booking. Where cleaning is not included, and you haven’t taken the option, the campsite requests that you complete your own end-of-stay cleaning. In all cases, cleaning whether included or as an option, is clearly stated at the time of your booking.

This information is specific to the accommodation booked. Some Premium accommodation includes the provision of sheets and towels, even beds made on arrival. Generally, there is a paying option available to you when booking. Where sheets and towels are not included, and you haven’t taken the option, you should bring your own sheets and towels. In all cases, the provision of sheets and towels, whether included or as an option, is clearly stated at the time of your booking.

The Campings.Luxe benefits

When you book on Campings.Luxe, it’s as if you were booking directly with the campsite but with additional benefits:
- 10% discount voucher on your next order*
- an immediate discount which guaranties you the least expensive price on nearly 50% of the campsites on our site
- free carbon offsetting, wholly borne by Campings.Luxe
- select services negotiated with some campsites
- special offers exclusive to Campings.Luxe offered by some campsites

Each year, Campings.Luxe negotiates a number of select services set aside for Internet users booking on our website. This might be a VIP welcome basket in your accommodation, beds made on arrival, a free bottle at the restaurant, free SPA treatment, free late departure, etc...When a campsite on our portal offers one or more select services, these are indicated on the accommodation page with the insert “your booking includes”. You’ll automatically benefit from them when you book.

Each year, Campings.Luxe negotiates special offers with the campsites, reserved for Internet users booking on our website. Adopting an offbeat tone (for example 10% discount if you don’t leave your children by the motorway!), these special offers are prominent on the campsite page in the "Current exclusive deals” insert. The rates including these special offers will be directly offered to you when you check our availabilities.

It’s easy - the discount is automatic for campsites that are part of the “Very Cool Vouchers” selection (or nearly 50% of our campsite selection).
Campings.Luxe enables you to enjoy a loyalty discount, calculated on the amount of your stay. This reduction is wholly borne by Campings.Luxe as part of its loyalty programme.

Campings.Luxe offers you a discount voucher of 10%, up to a maximum of €200, as credit in our Very Cool Vouchers selection for any booking on our site.
Once you’ve completed your stay, in your client area you’ll receive a coupon for 10% of the stay amount (excluding optional extras). This can be credited on all campsites in the "Very Cool Vouchers" selection, valid for 4 months from the end date of your stay. The coupon is non-transferable and can only be used once. It is only valid as part of a booking for an amount equivalent to 5 times the value of your discount voucher, using your Campings.Luxe customer account.

For all bookings on our site, Campings.Luxe offers you carbon offsetting on your journey, thanks to our partnership with Greentripper, which is responsible for implementation of projects aiming to avoid deforestation.
At the end of the Campings.Luxe booking process, you will be able to choose to calculate and offset your carbon footprint for free. The cost will be borne in full by Campings.Luxe, without any commitment on your part, other than telling us your place of departure and your means of transport.

About Campings.Luxe

The website Campings.Luxe is published by the company Vacances Vues du Ciel, a wholly owned subsidiary of Interaview Production.

Vacances Vues du Ciel is a start-up specializing in the e-tourism sector. Launched in 2007, its first website, www.vacancesvuesduciel.fr, quickly became France’s number 1 holiday comparison site. In 2014, the company launched Campings.Luxe, the number 1 portal for exceptional campsites in Europe, now the undisputed leader in the high-end camping market.

Interaview Production is one of the leading French players in the e-tourism and digital communications field. Launched in 2001, this interactive agency specializes in the field of visual communication for tourism players. As such, Interaview Production collaborates with numerous French campsites, particularly through the production of promotional films, virtual tours, photographic media and websites.

Having more than 8,000 campsites and nearly one million pitches, France represents more than one-third of the camping and caravanning capacity in Europe, and the second most important in the world behind the United States.

Despite being the leading form of tourist accommodation in France, the camping industry almost collapsed towards the end of the 90s, having been unable to anticipate demand from tourists seeking greater comfort and services.

At the beginning of the 2000s, the camping industry realised that investment was imperative to withstand competition from camping villages and various holiday club campsites. More modern and comfortable mobile homes and more out-of-the-ordinary accommodation, water parks, wellness and relaxation areas, etc. have appeared in a number of outdoor establishments…

Both a witness and key player in this move upmarket, since being established Interaview Production has continued to assist the loveliest campsites in France with their digital communication strategies. During these years of collaboration, the company has built up a wealth of digital content, unique of its kind, in the field of luxury camping. Taking advantage of the know-how of Vacances Vues du Ciel in featuring tourist accommodation on the Internet, Interaview Production now wishes to share its best locations with the widest possible audience. Hence where the concept of Campings.Luxe comes from...

To be part of the Campings.Luxe selection, it is highly recommended that your campsite is rated 4 star as a minimum. Two other significant criteria are then taken into account to select the best campsites: their location and available facilities. By location, we mean both geographical location and the surrounding scenery. We carefully consider the campsite being near numerous tourist attractions and its immediate surroundings, for example close to a lake or the seaside, and its landscaped layout.

As regards infrastructure, we select campsites according to the quality of their facilities, in particular the water park, catering areas, services and leisure facilities. Having a wellness area, balneotherapy centre or spa on the campsites is also considered a significant criterion for Campings.Luxe. Finally, it is essential establishments boast high-end mobile homes, out-of-the-ordinary accommodation or a Premium area, which will obviously work in their favour.

“Glamping”, a camping concept with high-end or out-of-the-ordinary accommodation in the middle of nowhere, and quality facilities of a more modest size, is also considered as a luxury camping experience.

This list is non-exhaustive with each campsite being considered on a case-by-case basis, so that the selection process is as objective as possible.

[CAMPSITE NO] establishments are now referenced on Campings.Luxe, in particular spread over France, Spain, Italy, Croatia, Belgium, Portugal, the Netherlands and Slovakia.

Our aim is to offer you the most exhaustive selection of European luxury campsites possible. We therefore regularly update our selection to complete the site’s offer.

If you think your establishment deserves to be on Campings.Luxe, please feel free to write us by clicking here. We will be pleased to consider your application and contact you as soon as possible!